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Create an AccountWhy set up a skechers.com account? Easy. Store prior shipped-to addresses and wishlists. Click here to create your account, all SKECHERS needs is your date of birth, gender, e-mail address and a password. *To speed up your checkout process, enter your name, address, billing, and payment information. Along with your email address you will need to create a password (minimum 6 characters). When creating a password, this will allow you to have access into your account in the future. Make sure you remember your password the next time you visit skechers.com. Guest Checkout PolicyYou may place an order without registering for an account by using our Guest Checkout. It's quick, fast and secure on your first order.
As a guest you will receive a confirmation and shipping confirmation email from SKECHERS. We do not sell your email address or personal information. For more information on our Privacy policy, click here.
My skechers.com accountFrom the "My Account" link (located on top of navigation bar) you can:
To access your account click here. Account PreferencesYou can add preferred shipping addresses, multiple credit cards, payment information, shoe and clothing favorites, and e-mail preferences all under your profile by clicking here. All these options can be accessed on the 'My Account' page through the Account options links on the top left in the page. Your complete shoe and clothing purchase history is also available from the main page of your account. Create Wish ListsTo create a “Wish List” you will need to have an account with skechers.com. Create wish lists for yourself, your friends and your family. It’s easy. Simply click on “Wish List” located on the upper right side of the display screen and create a new wish list or you can click here. Add shoes and clothing to each wish list when shopping by selecting the color and size of any shoe and clothing and clicking "Add to Wish List" on the product page. Move shoes and/or clothing from your wish list by clicking on the “Add to Cart” icon that appears next to each shoe and clothing description on the wish list. SKECHERS VIP Club - Free ShippingRegister today and receive FREE access member–only benefits. SKECHERS sends you shoe and clothing news and offers based on your preferences. To sign up and enjoy SKECHERS VIP Club benefits now click here. Benefits of your FREE SKECHERS VIP Club Membership:
*As a member of SKECHERS VIP free loyalty email club. For non-members, an $8.50 ground shipping fee will apply, on all shoe and clothing purchases regardless of quantity. View Purchase HistoryYour complete shoe and clothing purchase history is available here. It can also be accessed via the 'View Archived Orders' link on the main page of your account. Track My OrderSKECHERS will send your UPS or USPS tracking number via email when your shoes ship from the SKECHERS California warehouse. You can track the status of an order by logging into your account here. Order Status MessagesAfter you purchase your shoes, skechers.com will send email notifications as the order moves through processing. The following lists the status messages and their meanings to help you understand your latest order update. The status of your order is available in Your Order History after you place an order. To login and view your order history in your account click here. Your order is updated each time your order moves a step further in the process. Please note: You may log into your account to update the shoes in your order within the first few hours. Some orders may contain shoes that ship separately by different carriers and/or shipping methods. The individual shoe status for orders that are shipped via multiple methods is also available in My Account. SKECHERS - Order Confirmation: This message confirms the date of your shoes purchased, and the total dollar amount of your order. SKECHERS - Cancel Order Confirmation: This message confirms that your order has been successfully cancelled. It will include a reference code and credits to your account. SKECHERS - Shipped: Your SKECHERS shoes have shipped from our warehouse and are on their way to your shipping destination. This message will include tracking information so you may see the status of UPS Services. Purchase PolicyIf you need to change the color, quantity, or style on your SKECHERS shoe or clothing purchase, please log in to cancel your current order and make a new purchase. Delivery InformationSKECHERS ships most orders via UPS Ground or by Federal Express Home Delivery within two days of placing your shoe purchase. Please allow 5-10 business days for delivery. Packages shipped to a military address or a PO Box will be shipped via the United States Postal Service. Ground Shipping is FREE for Members of SKECHERS VIP Club. Sign Up for SKECHERS VIP Club benefits now! Click Here. Edit or Cancel My OrderRequesting to Edit Your shoe and clothing Purchase Within the first few hours of placing your shoe and clothing purchase, you may edit or cancel your shoe and clothing purchase in “My Account.” If you would like to edit or cancel your shoe and clothing purchases, please click here. If you are unable to make these changes to your shoe and clothing purchase in your account, SKECHERS may still be able to cancel the order, before it is sent to our warehouse to ship. Please call customer service at 1-800-746-3411 Mon-Fri 8am-1pm Pacific Standard Time. *SKECHERS cannot guarantee that any shoe and clothing purchase can be canceled. In an effort to deliver your shoes and clothing as quickly as possible, SKECHERS sends your shoe and clothing purchase to the warehouse nightly. If the shoe and clothing purchase has already been sent to our warehouse, SKECHERS will no longer be able to cancel it. shoe and clothing Purchases Canceled by SKECHERS On occasion, your shoe and clothing purchase may be canceled for the following reasons:
Under these circumstances, you will receive a notice from skechers.com via email that your shoe and clothing purchase has been canceled. Customer Service Department228 Manhattan Beach Blvd. Manhattan Beach, California 90266 Email: info@skechers.com Fax: 1-888-566-5746 Customer Service: 1-800-746-3411 Hours of Operation: 8am - 1pm Pacific Standard Time Order Status InformationIf you provide a valid email address when you purchase your online shoes and clothing, you will receive two e-mail messages. 1. The first email will have the subject “skechers.com Order Confirmation". This E-mail confirms your shoe and clothing purchase was received and is being processed. 2. The second email will have the subject "Shipment from skechers.com". This E-mail confirms shipment and contains your UPS or FEDEX tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you. shoe and clothing purchases with more than one item may ship separately. In this case, you will receive shipment confirmations for each purchase with individual tracking numbers. Shipments made by USPS will not have a tracking number. You are able to track a package the following four ways: 1. You may login to review status and tracking information when you sign into your account. Click here to look up your order. 2. If you are a registered skechers.com member, log into your account to view current order with tracking details. 3. Click the link provided in the “Shipment from skechers.com” email. 4. Copy and paste the tracking number from the “Shipment from skechers.com” email to the UPS Tracking form. Delivery delay may occur for the following:
Customer Service Department Email: info@skechers.com Returning Online OrdersIf you're not happy with your skechers.com purchase, you can return your purchase through the mail by sending it back. SKECHERS guarantees your satisfaction 100%. If you are not satisfied with your purchase, fill out the return form completely and return it to us within 45 days of shipment. Click here for return form. Your order number is required for processing your return and is printed on the box label right after the “Cust PO #” and should start with the number 4 or 5 (Ex: 50000012). If you’d like to return your skechers.com purchase, please send the original packaging and shoes or clothing unworn to our return department. Exchanges If you would like to exchange an item for a different one, regardless of reason, please follow the directions below: 1) Place a new order for the desired item on www.skechers.com. 2) Return the original item to the address listed on the return label.Merchandise must be unworn and in the original packaging. Please mark reason for returning on the return label. Due to the time involved in shipping and processing a return, even for an exchange, placing a new order at the same time as sending in your return will ensure that you get the item you desire much more quickly than the traditional exchange method—which would require you to wait until the return had been processed before the item you picked is shipped. This way, your new item will be en route to you while your return is en route to us. We will process the return like any other return and promptly refund you the cost minus shipping and handling. Click here for return form. To visit one of our 140+ SKECHERS stores, please click here to find a location near you. When you are making a return, skechers.com will:
Returning Store PurchasesIf you purchased your shoes or clothing at a Skechers retail store, please bring your item(s) back to the store of purchase with the original receipt and box. You have the option to exchange or return your purchase for a full refund/credit. If you purchased your shoes at a Skechers partner (JC Penney, Foot Locker, etc.), please refer to our partners return policies for more information by contacting the place you purchased the shoes or clothing at. Please Note: If you are located outside of the United States you must return your shoes or clothing to our representative in your local country. Please visit our international store locator and select the continent where you are located. Select the correct country and forward your return to the address listed. skechers.com returns facilities do not accept hand deliveries or SKECHERS shoes or clothing bought at our retail partner stores or SKECHERS stores. Please return your shoes or clothing at the store you purchased. SKECHERS cannot accept C.O.D deliveries for online purchases. Please include a return address. All refunds will be credited to the payment form used for the original purchase. To visit one of our 140+ SKECHERS stores, please click here to find a location near you. Online Return Policyskechers.com guarantees your satisfaction 100%. We want our customers to be happy with your purchases at skechers.com. You can return your purchase through our Easy Return process. Shoes and clothing that are unworn can be exchanged or returned. Make sure the fit is acceptable before wearing the shoes outdoors. If you are not satisfied with your purchase, fill out the return form completely and return it to us within 45 days of shipment. Your order number is required for processing your return. If you would like to exchange an item for a different one, regardless of reason, please follow the directions below: 1) Place a new order for the desired item on www.skechers.com. 2) Return the original item to the address listed on the return label.Merchandise must be unworn and in the original packaging. Please mark reason for returning on the return label. Due to the time involved in shipping and processing a return, even for an exchange, placing a new order at the same time as sending in your return will ensure that you get the item you desire much more quickly than the traditional exchange method—which would require you to wait until the return had been processed before the item you picked is shipped. This way, your new item will be en route to you while your return is en route to us. We will process the return like any other return and promptly refund you the cost minus shipping and handling. Click here for return form. To visit one of our 140+ SKECHERS stores, please click here to find a location near you. When you are making a return, skechers.com return policies are:
Click here to download a return form to receive an exchange of equal or lesser value. Online Exchange PolicyIf you would like to exchange an item for a different one, regardless of reason, please follow the directions below: 1) Place a new order for the desired item on www.skechers.com. 2) Return the original item to the address listed on the return label.Merchandise must be unworn and in the original packaging. Please mark reason for returning on the return label. Due to the time involved in shipping and processing a return, even for an exchange, placing a new order at the same time as sending in your return will ensure that you get the item you desire much more quickly than the traditional exchange method—which would require you to wait until the return had been processed before the item you picked is shipped. This way, your new item will be en route to you while your return is en route to us. We will process the return like any other return and promptly refund you the cost minus shipping and handling. Click here for return form. To visit one of our 140+ SKECHERS stores, please click here to find a location near you. skechers.com Easy Exchange Process: If you would like to exchange an item for a different one, regardless of reason, please follow the directions below: 1) Place a new order for the desired item on www.skechers.com. 2) Return the original item to the address listed on the return label.Merchandise must be unworn and in the original packaging. Please mark reason for returning on the return label. Due to the time involved in shipping and processing a return, even for an exchange, placing a new order at the same time as sending in your return will ensure that you get the item you desire much more quickly than the traditional exchange method—which would require you to wait until the return had been processed before the item you picked is shipped. This way, your new item will be en route to you while your return is en route to us. We will process the return like any other return and promptly refund you the cost minus shipping and handling. Click here for return form.
skechers.com Important Notes: skechers.com returns facilities do not accept hand deliveries or SKECHERS shoes bought at our retail partner stores or SKECHERS stores. Please return these shoes at the store you purchased. skechers.com cannot accept C.O.D deliveries. Please include a return address. All refunds will be credited to the payment form used for the original purchase. Damaged or Defective Itemsskechers.com will gladly offer a replacement pair or refund your money for damaged or defective shoes purchased from skechers.com. Please contact customer service at 1-800-746-3411 Mon-Fri 8:00 am-1:00 pm Pacific Standard Time. *In order to view, fill out, and print the downloadable return form, you will need to have ADOBE Acrobat Reader installed on your computer. To have ADOBE Acrobat Reader installed on your computer. Click here to download install. skechers.com guarantees your satisfaction 100%. Click here to Continue to Shop Risk Free. Save Shopping CartTo save shoes and/or clothing in your shopping cart for later, create a skechers.com account or login to an existing account. The items in your shopping cart will be automatically saved until your return. *You must be logged in for your cart to get saved. Gift Cards and CertificatesUnfortunately, we do not have gift certificates or gift cards available online at this time. In addition skechers.com does not yet accept SKECHERS retail store gift cards. skechers.com is working to provide this service in the future. No Sales Tax! (Excluding California)No sales tax will be charged for shoe and clothing purchases shipped within the United States except for California. Shipments to California are subject to approximately 7.25% sales tax. Exact calculation is based on your zip code/county. Shipping Methods and CostsFREE Ground Shipping is available to SKECHERS VIP Club members for unlimited pairs to a single address. Sign up for the club during checkout or click here to join. Delivery Times
Purchases placed by 11:59 PM Monday-Friday will ship out within 1-4 business days, you will receive your shipment within 4-10 business days in the continental USA. NUMBER OF BUSINESS DAYS
Orange boxes= Estimated Shipping and Delivery Time Backordered items will remain in the warehouse for 14 days and will be shipped separately via Standard Ground, as soon as it becomes available. Orders that pass the 14 days will be cancelled.
Shipping Rules and RestrictionsSKECHERS ships to:
At this time, skechers.com does not ship or bill shoe and clothing purchases outside the United States or its territories. If you are outside of the U.S, please visit our international store locator. Corporate InformationTo read more information about SKECHERS, including investor information, corporate newsletters, press releases and the corporate overview, please visit www.skx.com. Privacy and SecuritySafe Shopping 100% Guaranteed
Safe Shopping 100% GuaranteedAt skechers.com, you never have to worry about your credit card safety. If unauthorized charges are made to your credit card as a result of shopping at skechers.com, you will not be held liable. Every credit card purchase on skechers.com is covered by our skechers.com Safe Purchase Guarantee. In addition to technological safeguards, laws have been passed to make certain that you can enjoy the convenience and security of shopping from home. Shopping online at SKECHERS is safer than using your credit card at a restaurant or department store. In the event of any unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with SKECHERS, you will pay nothing. Even if your credit card provider does have you pay any of the $50.00 it can charge, SKECHERS will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the skechers.com website while using SKECHERS' secure server. Please read our Privacy Policy to learn more about our safe and secured online shopping. Privacy Policy
General Information General Information This privacy policy explains how SKECHERS collects, uses and discloses your personal information. It explains how SKECHERS has taken steps to secure your personal information. It also explains your options regarding the collection, use and disclosure of your personal information. By visiting skechers.com, you accept the practices described in this Policy. For your convenience, SKECHERS may offer links to other designer brand sites. Please note that this privacy policy applies only to skechers.com. Any other designer brand website may be subject to another privacy policy. SKECHERS encourage you to review the privacy policy posted at every website you visit before you provide any personal information. Encryption Technology / Security
Protecting your personal order information is our priority. SKECHERS use Secure Sockets Layer (SSL) technology to ensure the security of your online shoe shopping. To check the security of your connection, look at the lower right-hand corner of your browser window after you access skechers.com secure server. If you see an unbroken key, or a closed lock (depending upon your browser) then SSL is active. To double check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of skechers.com address changes from "http" to "https." Changes To This Policy
Cookies IP Addresses
Log Data Personal Information You may visit most areas of skechers.com without providing any personal information. SKECHERS collects personal information from customers to complete your purchases, provide you with the products or services you request, or administer the skechers.com site. Those customers who enter a contest must provide their names and mailing addresses. This information allows us to identify winners of the contest. SKECHERS collects telephone numbers and e-mail addresses to facilitate our communication with customers if necessary, for instance because of a problem with a delivery or to notify contest winnings. SKECHERS do not use telephone numbers for telemarketing. SKECHERS requests age and gender data to help us to better understand the demographics of skechers.com customers. This data helps us to design skechers.com to meet the needs of customers and improve their shopping experience when visiting skechers.com. Providing gender data is optional. When you buy shoes online at skechers.com, SKECHERS collect payment and shipping information to process your purchase and deliver the SKECHERS. This information will be retained for skechers.com records and also allows you to place future shoe purchases without re-entering this information. You may change any personal information via "My Account" link at the top nacigation header of skechers.com. Simply enter your email address, password and click "Log In" button at the bottom of the page. Once you are signed in, select on of the "Account Options" to change your desired information. Manage My Address Book
Usage of Personal Information Should you wish to contact skechers.com, here's how: Customer Service Department Notice to ParentsSKECHERS is committed to protecting the privacy of children under the age of 13 years old. We have determined the best policy for SKECHERS is to prevent the collection of any personally identifiable information from children under the age of 13 years old. We have installed screening mechanisms to identify the age of all visitors to any skechers.com area that requires the collection of personally identifiable information. The visitor under the age of 13 years old will be informed of our policy and prevented from access to those areas of skechers.com that require the collection of personally identifiable information. This policy will prevent visitors to skechers.com that are less than 13 years old from entering our contests, request our mail order catalog or register as a user of skechers.com. The parent can enter our contests, request a catalog or register as a user of skechers.com and share the catalog or contest prize with their children should they wish to do so. Should you wish to contact skechers.com, here's how: Customer Service Department228 Manhattan Beach Blvd. Manhattan Beach, CA 90266 Email: info@skechers.com Fax: 1-888-566-5746 Customer Service: 1-800-746-3411 Hours of Operation: 8am - 1pm Pacific Standard Time Terms and ConditionsUse of Site PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE SHOPPING ON skechers.com. All shoppers and customers of skechers.com agree that
SKECHERS may end use of an individual's profile or account if the following terms and conditions are abused. Use of Site
Back to Terms and Conditions ^ Copyright
Back to Terms and Conditions ^ Trademarks/Intellectual Property
Back to Terms and Conditions ^ Shoe and Clothing Purchases
Back to Terms and Conditions ^ Warranty Disclaimer
Back to Terms and Conditions ^ Use of Information Submitted
Back to Terms and Conditions ^ Participation Disclaimer / Use Restrictions
Back to Terms and Conditions ^ Idemnification
Back to Terms and Conditions ^ Limitation of Liability
Back to Terms and Conditions ^ Miscellaneous
Back to Terms and Conditions ^ Termination and Effect of Termination
Placing an OrderPurchasing shoes or clothing on skechers.com is easy. Just follow these steps: Finding shoes and clothing: Apply Discount: When on the “Shopping Cart” page please enter the discount code in the box labeled “promotional code” and click the “apply” button to activate the discount code. Verify the discount amount has been applied and click the “Checkout” button, then the “Continue” button after you verified your billing and shipping information is valid. Once you have confirmed your shopping cart is correct, click on “Place Order” to complete the steps to process your shoe or clothing purchase. *Note: ONLY ONE PROMOTIONAL OFFER PER ORDER. Promotional offers cannot be combined. Discount does not apply to shipping, handling, or taxes, and cannot be combined with other offers, discounts, or used for previous orders. Checkout: CREATE a skechers.com account or log into your existing account. The only required information: email address, age, gender, and zip code. Once logged in, you will proceed to a one page checkout screen. During checkout, you will need to provide detailed shipping and billing information as requested. Please verify all information before clicking “Place Order.” Your billing address must match the address that appears on your credit card statement. If you are using a Promotional Code, please type the code into the open field in your cart or on the checkout page, click on "Update" to see the discount applied. Express CheckoutFor express checkout, please click here to register . When registered, your previously entered shipping, billing and credit card information is automatically pre-loaded, so there's no need to re-enter it with each order. To change this information, or to add a new address or new credit card, simply click on “My Account” at the top of the screen. Savings and Promotional CodesWhen prompted be sure to enter the code exactly as it appears and click “Apply Discount” ( Purchases Outside the USAInternational shoe purchases (including Canada and Mexico) are not available at this time. If you are outside of the U.S, please visit our international store locator. Payment Methodsskechers.com Credit Card Authorizations: Shop safely at skechers.com. You can safely enter your entire credit card number via our secure server, we encrypt all submitted information. We authorize your credit card at the time of your shoe purchase. Should you cancel or modify your order, the original authorization will be held for 7 business days. Any shoe or clothing backorder will appear as a separate transaction.
If you have any additional questions about debit/credit card authorizations, please contact your bank or credit card company for more details. If you have questions about your SKECHERS shoe or clothing purchase, please contact our SKECHERS customer service Monday - Friday from 8:00am - 1:00 pm PST at 1-800-746-3411. Click Here to start shoe shopping. Payment by Credit Card: SKECHERS accepts: Visa, MasterCard, American Express, Discover, and Credit Card Gift Cards only. skechers.com does not accept credit, SKECHERS Gift Cards, or cards issued from a bank outside of the United States. The credit card that you specify will be charged when SKECHERS ships your shoes. For questions concerning card security, see our 100% Safe Purchase Guarantee. Payment by Cash: Pay for your online purchase with cash. Purchase a Paid By Cash Virtual Card and spend it online. An Important Note on Entering Your Bill to Address When using a credit card to purchase your shoes or clothing, please be sure to enter your correct billing address. skechers.com uses this address to verify authorized use of your card. The billing address you enter is checked against the billing address that the credit card company has on file for your card account. This address usually appears on your monthly statements. Please contact your bank for further information. skechers.com will not process any shoe purchase where the address entered at checkout does not match the address on file with your credit card company. Once a shoe purchase is cancelled, it cannot be restored by customer service for your safety and security. Please replace your online shoe order. CVV Code skechers.com requests that you enter the three to four digits CVV code located on the back of your credit card. CVV codes may be located on the front and the back American Express cards, depending on the issuing bank. This number is used to verify the authorized use of your card. Your shoe purchase will not be processed without this code.
Shoes Always In-StockShoes In Stock Shoes that display on skechers.com are currently in stock. To ensure shoe availability, skechers.com carries 48 pairs per size on all shoes that appear on skechers.com. In rare cases, SKECHERS may run out of inventory due to a shoe’s popularity. If that is the case, your shoe purchase will be canceled and you will be notified via email. Out of Stock Shoes: If you cannot find a shoe you are looking for, it may be available in one of our SKECHERS or retail partner stores. Use the store locator to find a SKECHERS store near you.You may also send an e-mail to info@skechers.com requesting information regarding the shoe, style, size, and color you are interested in purchasing. A SKECHERS service representative will reply to let you know if and when that style/color/size will be back in stock. If it is no longer available, SKECHERS will send you a list of similar shoes currently available at skechers.com. Availability of All SKECHERS Brands and Products skechers.com offers many styles and brands; so many that it would be impossible for SKECHERS retailers or skechers.com to carry everything that SKECHERS offers. Backorders Because SKECHERS offer the latest and greatest SKECHERS shoes, we are unable to take backorders at this time. This allows us to offer the newest SKECHERS shoes. skechers.com is updated daily and you should check back as often possible for the availability of styles, sizes, and colors. Contact SKECHERS
Technical SupportIf you are having problems on our site please contact our Technical Support Team by clicking here.
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). To receive periodic e-mail notifications of special shoe offers on SKECHERS shoes, please register for our SKECHERS VIP Club online at 
