Create an Account

Why set up a skechers.com account?

Easy. Store prior shipped-to addresses and wishlists.
Fast. We save your info for quick checkouts.
Secure. Shop with confidence that your information is safe. Read our Privacy Policy for more details.

Register here to create your account, all SKECHERS needs is your date of birth, gender, e-mail address and a password. *To speed up your checkout process, enter your name, address, billing, and payment information.

Along with your email address you will need to create a password (minimum 6 characters). When creating a password, this will allow you to have access into your account in the future. Make sure you remember your password the next time you visit skechers.com.

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Guest Checkout Policy

You may place an order without registering for an account by using our Guest Checkout. It's quick, fast and secure on your first order.

• Ground Shipping is only one $8.50 flat rate for unlimited SKECHERS shoes & clothing per order.
• Tracking the status of your order is available online click on “order status” link located on the top of right of skechers.com Track my order.
• To cancel or modify your Guest Checkout purchase, please click here.
• Guest Checkout purchases cannot be modified or canceled after 12 hours.

As a guest you will receive a confirmation and shipping confirmation email from SKECHERS. We do not sell your email address or personal information. For more information on our Privacy policy, click here.

Advantages of creating an account with SKECHERS

• FREE Ground Shipping (an $8.50 savings)
• No Sales Tax (except CA)
• Birthday Specials
• Promotions, Savings and more!

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My skechers.com account

From the "My Account" link (located on top of navigation bar) you can:

• Manage My Address Book
• Manage My Payment Accounts
• Change My Password
• Edit My Profile (Name, Account Preferences, Email Address)
• Cancel My Account
• Create and Store Wish Lists for Yourself, Friends and Family

To access your account click here.

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Account Preferences

You can add preferred shipping addresses, multiple credit cards, payment information, shoe and clothing favorites, and e-mail preferences all under your profile by clicking here. All these options can be accessed on the 'My Account' page through the Account options links on the top left in the page.

Your complete shoe and clothing purchase history is also available from the main page of your account.

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Create Wish Lists

To create a “Wish List” you will need to have an account with skechers.com.

Create wish lists for yourself, your friends and your family. It’s easy. Simply click on “Wish List” located on the upper right side of the display screen and create a new wish list or you can click here.

Add shoes and clothing to each wish list when shopping by selecting the color and size of any shoe and clothing and clicking "Add to Wish List" on the product page.

Move shoes and/or clothing from your wish list by clicking on the “Add to Cart” icon that appears next to each shoe and clothing description on the wish list.

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SKECHERS VIP Club - Free Shipping

Register today and receive FREE access member–only benefits. SKECHERS sends you shoe and clothing news and offers based on your preferences. Sign up now and enjoy SKECHERS VIP Club benefits

Benefits of your FREE SKECHERS VIP Club Membership:

• FREE* ground shipping nationwide (United States and US territories.)
• Fast, easy checkout.
• Birthday Bonuses
• No sales tax (excluding California)
• Exclusive shoe and clothing updates, sneak previews, new style trends, contests and sweepstakes see most recent

*As a member of SKECHERS VIP free loyalty email club. For non-members, an $8.50 ground shipping fee will apply, on all shoe and clothing purchases regardless of quantity.

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View Purchase History

Your complete shoe and clothing purchase history is available here. It can also be accessed via the 'View Archived Orders' link on the main page of your account.

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Track My Order

SKECHERS will send your UPS or USPS tracking number via email when your shoes ship from the SKECHERS California warehouse. You can track the status of an order by logging into your account here.

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Order Status Messages

After you purchase your shoes, skechers.com will send email notifications as the order moves through processing. The following lists the status messages and their meanings to help you understand your latest order update. The status of your order is available in Your Order History after you place an order. To login and view your order history in your account click here.

Your order is updated each time your order moves a step further in the process. Please note: You may log into your account to update the shoes in your order within the first few hours. Some orders may contain shoes that ship separately by different carriers and/or shipping methods. The individual shoe status for orders that are shipped via multiple methods is also available in My Account.

SKECHERS - Order Confirmation: This message confirms the date of your shoes purchased, and the total dollar amount of your order.

SKECHERS - Cancel Order Confirmation: This message confirms that your order has been successfully cancelled. It will include a reference code and credits to your account.

SKECHERS - Shipped: Your SKECHERS shoes have shipped from our warehouse and are on their way to your shipping destination. This message will include tracking information so you may see the status of UPS Services.

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Purchase Policy

If you need to change the color, quantity, or style on your SKECHERS shoe or clothing purchase, please log in to cancel your current order and make a new purchase.

Returns are processed within 4-6 weeks. To check the status of a return please log in after 4 weeks of shipment to track your return. Under the "status" section in your account processed returns are listed as "returned"

Orders of multiple shoe and clothing styles may arrive in separate boxes and may be shipped separately.

You will receive your SKECHERS in 4-10 business days or sooner from your purchase date. Orders shipping to P.O. Boxes, APO, and US Territories, Alaska and Hawaii may experience extra shipping time.

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Delivery Information

SKECHERS ships most orders via UPS Ground or by Federal Express Home Delivery within two days of placing your shoe purchase. Please allow 5-10 business days for delivery.

Packages shipped to a military address or a PO Box will be shipped via the United States Postal Service.

Standard Shipping is FREE for Members of SKECHERS VIP Club. Sign Up for SKECHERS VIP Club benefits now! Click Here.

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Edit or Cancel My Order

Requesting to Edit Your shoe and clothing Purchase Within the first few hours of placing your shoe and clothing purchase, you may edit or cancel your shoe and clothing purchase in “My Account.” If you would like to edit or cancel your shoe and clothing purchases, please click here.

If you are unable to make these changes to your shoe and clothing purchase in your account, SKECHERS may still be able to cancel the order, before it is sent to our warehouse to ship. Please call customer service at 1-800-746-3411 Mon-Fri 8am-1pm Pacific Standard Time (11-4pm E.S.T).

*SKECHERS cannot guarantee that any shoe and clothing purchase can be canceled. In an effort to deliver your shoes and clothing as quickly as possible, SKECHERS sends your shoe and clothing purchase to the warehouse nightly. If the shoe and clothing purchase has already been sent to our warehouse, SKECHERS will no longer be able to cancel it.

shoe and clothing Purchases Canceled by SKECHERS On occasion, your shoe and clothing purchase may be canceled for the following reasons:

• Style is no longer in stock and is removed from the shoe and clothing purchase
• Unable to charge credit card at the time of shipment
• Credit Card is flagged as lost or stolen.

Under these circumstances, you will receive a notice from skechers.com via email that your shoe and clothing purchase has been canceled.

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How to Modify My Order

Order Modification/Cancellation Policy
After you click “Place Order” and click "Confirm and Submit", your order begins processing immediately. It may be possible to cancel your order during processing, but once the order moves into the shipping process, it cannot be cancelled.

To modify or cancel recently placed orders:

1. Log into your account here: Order Status  (if you did not register when you placed an order please click here to check your order status).
2. Sign in with your login and password.
3. Find the order you would like to modify or cancel from the “My Order History” section on the right hand side of the page.
4. Check the Order Status: If the order status says “processing” you will be able to make the following modifications to your order: Change Size, Shipping Information, or Remove Shoes From the Purchase

(For all other changes including style, quantity or billing information, you will need to cancel and replace the order; see Cancel Orders.)
How to Modify a Purchase:

1. Click on the Order Number you wish to modify.
2. To change size: Use the available dropdown list to update the selection’s size. Click   when finished.
3. To update the shipping information: Click the “Edit Shipping Info” link.
4. To remove shoes from the order: Click the “Remove Shoes” link to the right of the shoe you would like to remove.
5. Click  when all changes are completed.
6. You will proceed to a “Confirm Reauthorization” page with the updated details of your order. Please click the  button when you have verified all changes are correct.

How to Cancel a Purchase

1. Click on the Order Number you wish to modify.
2. Click the  button that appears below the order details.
3. A pop-up box will ask you to confirm you would like to cancel the order.
4. Click “yes” if you wish to continue with the cancellation.

*If there is no Cancel button, the order can no longer be cancelled.
If you have changed your mind about the order and it is too late to cancel, be assured that you can return any unwanted items to us after you receive them, in accordance with our Returns Policy. Please see our Returns Policy for details.

View your Order History in My Account.

For Guest Checkout Customers:

To Modify/Cancel your purchase

After you click “Place Order” and click "Confirm and Submit", your order begins processing immediately. It may be possible to cancel your order during processing, but once the order moves into the shipping process, it cannot be cancelled.

1. From the home page please click on “Order Status.”
2. On the Order Status page enter your order number.
3. And please enter the number and expiration date for the credit card used to place your order.
4. Hit Submit.
5. You are now on the Order Status page that shows your billing, shipping and selection details.
6. You can edit the size, shipping information or remove shoes from the order on this page.
7. Hit  after you have made your changes.
8. You will proceed to a “Confirm Reauthorization” page with the updated details of your order. Please click the  button when you have verified all changes are correct.
9. If you need to cancel your order you may hit the button.
10. A pop up box will ask you to confirm you would like to cancel the order.
11. Click “yes” if you wish to continue with the cancellation.

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Order Status Information

If you provide a valid email address when you purchase your online shoes and clothing, you will receive two e-mail messages.

1. The first email will have the subject “skechers.com Order Confirmation". This E-mail confirms your shoe and clothing purchase was received and is being processed.

2. The second email will have the subject "Shipment from skechers.com". This E-mail confirms shipment and contains your UPS or FEDEX tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

shoe and clothing purchases with more than one item may ship separately. In this case, you will receive shipment confirmations for each purchase with individual tracking numbers. Shipments made by USPS will not have a tracking number.

You are able to track a package the following four ways:

1. You may login to review status and tracking information when you sign into your account. Click here to look up your order.

2. If you are a registered skechers.com member, log into your account to view current order with tracking details.

3. Click the link provided in the “Shipment from skechers.com” email.

4. Copy and paste the tracking number from the “Shipment from skechers.com” email to the UPS Tracking form.

Delivery delay may occur for the following:

• Delivery occurs only on business day (Monday through Friday.)
• UPS does not deliver on certain holidays.
• It may take 24 hours before tracking information appears on the UPS website. UPS updates its site daily (up to 24 hour delay)
• Customer Service Contact Information

Customer Service Department
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266

Email: Send us an email
Fax: 1-888-566-5746
Customer Service: 1-800-746-3411
Hours of Operation: 8am - 1pm Pacific Standard Time (11-4pm E.S.T)

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Returning Online Orders

If you're not happy with your skechers.com purchase, you may return your purchase through the mail by sending it back. SKECHERS guarantees your satisfaction 100%.

If you are not satisfied with your purchase, fill out the return form completely and return it to us within 45 days of shipment. Click here for our return form. Your order number is required for processing your return and is printed on the box label right after the “Cust PO #” and should start with the number 4 or 5 (Ex: 50000012).

If you’d like to return your skechers.com purchase, please send the original packaging and shoes or clothing unworn to our return department.

Exchanges

If you would like to exchange or return your skechers.com purchase, please send the original packaging and unworn shoes or clothing to our exchange department.
To exchange shoes or clothing,please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here for return form.

When you are making a return, skechers.com will:

• Refund your credit card for each pair of shoes or clothing received.
Click here to download a return form to receive a refund.

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Returning Store Purchases

If you purchased your shoes or clothing at a Skechers retail store, please bring your item(s) back to the store of purchase with the original receipt and box. You have the option to exchange or return your purchase for a full refund/credit.

If you purchased your shoes at a Skechers partner (JC Penney, Foot Locker, etc.), please refer to our partners return policies for more information by contacting the place you purchased the shoes or clothing at. Please Note: If you are located outside of the United States you must return your shoes or clothing to our representative in your local country. Please visit our international store locator and select the continent where you are located. Select the correct country and forward your return to the address listed.

skechers.com returns facilities do not accept hand deliveries or SKECHERS shoes or clothing bought at our retail partner stores or SKECHERS stores. Please return your shoes or clothing at the store you purchased. SKECHERS cannot accept C.O.D deliveries for online purchases. Please include a return address. All refunds will be credited to the payment form used for the original purchase.

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Online Return Policy

skechers.com guarantees your satisfaction 100%.

We want our customers to be happy with their purchases at skechers.com. You can return your purchase through our Easy Return process.

Shoes and clothing that are unworn can be exchanged or returned. Make sure the fit is acceptable before wearing the shoes outdoors. If you are not satisfied with your purchase, fill out the return form completely and return it to us within 45 days of shipment. Your order number is required for processing your return.

Exchanges

If you would like to exchange or return your skechers.com purchase, please send the original packaging and unworn shoes or clothing to our exchange department.
To exchange shoes or clothing, please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here to download our return form.

When you are making a return, skechers.com return policies are:

• For returns, we will refund your credit card for each pair of shoes received.
• Please allow 4-6 weeks processing time for refunds or exchanges.
• You will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.

Click here to download a return form to receive an exchange of equal or lesser value.

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Online Exchange Policy

Exchanges

If you would like to exchange or return your skechers.com purchase, please send the original packaging and unworn shoes or clothing to our exchange department.
To exchange shoes or clothing, please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here for return form.

skechers.com Easy Exchange Process:

Exchanges

If you would like to exchange or return your skechers.com purchase, please send the original packaging and Unworn shoes or clothing to our exchange department.
To exchange shoes or clothing, please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here for return form.

• Please complete the return Form included in your shipment. Or simply download return form here.
• To view, download and print the return form, you will need to have ADOBE Acrobat Reader installed on your computer.
  Click here to download and install.
• Please state why you're returning your SKECHERS so we may better serve you in the future. Secure your shoes and clothing in the original packaging and enclose the completed form in the box. Mail your package to:

skechers.com
Returns
1777 S. Vintage Ave.
Ontario, CA 91761

Important Notes: skechers.com returns facilities do not accept hand deliveries or SKECHERS shoes bought at our retail partner stores or SKECHERS stores. Please return these shoes at the store you purchased. skechers.com cannot accept C.O.D deliveries. Please include a return address. All refunds will be credited to the payment form used for the original purchase.

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Save Shopping Cart

To save shoes and/or clothing in your shopping cart for later, create a skechers.com account or login to an existing account. The items in your shopping cart will be automatically saved until your return. *You must be logged in for your cart to get saved.

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Gift Cards and Certificates

Unfortunately, we do not have gift cards or gift certificates available for purchase on skechers.com at this time. However, you may purchase gift cards at any SKECHERS retail store.
Please visit our Store Locator to find the location nearest you.

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No Sales Tax! (Excluding California)

No sales tax will be charged for shoe and clothing purchases shipped within the United States except for shipments to California addresses, which are subject to a 8.75% sales tax.

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Shipping Methods and Costs

• Standard Shipping Method
• SKECHERS VIP Club Members: FREE Standard Shipping on unlimited shoe pairs sent to a single address.
  
  
  
  How to get:
• After hitting the checkout button you will see the “Sign In” page.
• Under “New Customer,” choose “Create an Account,” and you will have the opportunity to join the club before your checkout process.
• If you are a returning customer, you may join the club through our checkout process
• Or click here to sign up!

• Non SKECHERS VIP Club Members:  An $8.50 standard shipping fee will be applied to your purchase total, regardless of shoe quantity.

• Express Shipping Method
• Express Shipping for only $19.95 is available on unlimited shoes shoe purchase per single address.
• We work very closely with our shipping provider(s). If we determine that standard shipping is equal to or faster than express shipping, we will provide standard shipping during checkout. This is typically the case for areas in or near California.

• Shipping to more than one address?
• Please submit a separate purchase for each delivery location.VIP Club members get free standard shipping on ALL shoe purchases—there isn’t a maximum limit on quantity shipped.
  So go ahead, buy shoes for all 100 of your family members across the US—the shipping’s on us!

• Non-continental Shipping Location Methods
• What will we do? SKECHERS ships via United Parcel Service, FEDEX and United States Postal Service Standard Ground Service.
  
• skechers.com ships to:
• United States P.O. Boxes
• APO
• FPO
• American Samoa
• Fed. St. Of Micronesia
• Guam
• Marshall Islands
• Northern Mariana Islands
• Puerto Rico
• Palau
• Virgin Islands.
• Express Shipping is not yet available to the following:
• United States P.O. Boxes
• APO
• FPO
• American Samoa
• Fed. St. Of Micronesia
• Guam, Marshall Islands
• Northern Mariana Islands
• Puerto Rico
• Palau
• Virgin Islands.

The shipping to the above locations is standard shipping. Rest assured, we’re working on providing a faster shipping option in the near future.

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Delivery Times

Shoe purchases placed by 11:59 PM Monday-Thursday.

• will ship out within 1-4 business days
• you will receive your shipment within 4-10 business days (standard shipping)
• 3-6 business days (express shipping) in the continental USA.
• Shoe purchases placed on Friday-Sunday will begin processing the following Monday.
  

Shoes purchase Friday-Sunday.

• will ship out within 1-4 business days the following Monday
• you will receive your shipment within 4-10 business days (standard shipping) following Monday
• 3-6 business days (express shipping) in the continental USA following Monday

Please allow for extra days in transit for your shoes for
Purchases to US territories

• P.O. Boxes
• Military Address
• Hawaii
• Alaska
  
  

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Shipping Rules and Restrictions

SKECHERS ships to:

• Businesses and Residential domestic USA addresses.
• P.O. Boxes and military APO/FPO addresses.
When providing your shipping information during the checkout process, please select the appropriate location from the drop down menu to indicate an APO or FPO address.

At this time, skechers.com does not ship or bill shoe and clothing purchases outside the United States or its territories. If you are outside of the U.S, please visit our international store locator.

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Corporate Information

To read more information about SKECHERS, including investor information, corporate newsletters, press releases and the corporate overview, please visit www.skx.com.

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Privacy and Security

Safe Shopping 100% Guaranteed
Privacy Policy
Notice to Parents

Safe Shopping 100% Guaranteed

At skechers.com, you never have to worry about your credit card safety. If unauthorized charges are made to your credit card as a result of shopping at skechers.com, you will not be held liable.

Every credit card purchase on skechers.com is covered by our skechers.com Safe Purchase Guarantee. In addition to technological safeguards, laws have been passed to make certain that you can enjoy the convenience and security of shopping from home. Shopping online at SKECHERS is safer than using your credit card at a restaurant or department store.

In the event of any unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with SKECHERS, you will pay nothing.

Even if your credit card provider does have you pay any of the $50.00 it can charge, SKECHERS will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the skechers.com website while using SKECHERS' secure server. Please read our Privacy Policy to learn more about our safe and secured online shopping.

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Privacy Policy

General Information
Encryption Technology / Security
Changes to this Policy
Cookies
IP Addresses
Log Data
Personal Information
Usage of Personal Information

General Information
skechers.com is owned and operated by SKECHERS By Mail, Inc., a wholly owned subsidiary of SKECHERS USA, Inc., which together and separately are referred to as SKECHERS.

This privacy policy explains how SKECHERS collects, uses and discloses your personal information. It explains how SKECHERS has taken steps to secure your personal information. It also explains your options regarding the collection, use and disclosure of your personal information. By visiting skechers.com, you accept the practices described in this Policy.

For your convenience, SKECHERS may offer links to other designer brand sites. Please note that this privacy policy applies only to skechers.com. Any other designer brand website may be subject to another privacy policy. SKECHERS encourage you to review the privacy policy posted at every website you visit before you provide any personal information.

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Encryption Technology / Security
skechers.com secure socket layer (SSL) software is the industry standard and among the best software available today for secure shoe purchases. It encrypts your credit card number so that it cannot be read as the information travels over the secure Internet.

Protecting your personal order information is our priority. SKECHERS use Secure Sockets Layer (SSL) technology to ensure the security of your online shoe shopping. To check the security of your connection, look at the lower right-hand corner of your browser window after you access skechers.com secure server. If you see an unbroken key, or a closed lock (depending upon your browser) then SSL is active. To double check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of skechers.com address changes from "http" to "https."

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Changes To This Policy
skechers.com reserves the right to change this privacy policy at any time. If SKECHERS changes this privacy policy SKECHERS will notify members of the change.

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Cookies
Cookies are information files which a skechers.com server places on your computer when you visit skechers.com. skechers.com is able to access only the cookies that it sets on your computer and SKECHERS is only able to determine the type of computer operating system and browser that you and other customers are using. skechers.com collects this information in the aggregate in shoe purchase to improve access to skechers.com shoe content based on skechers.com's customers browsers and operating systems to make skechers.com content available to as many customers as possible. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser, but if you do so you may not be able to access all areas or services at skechers.com.

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IP Addresses
An IP (Internet Protocol) address is a number that's automatically assigned to your computer whenever you surf the SKECHERS. SKECHERS servers automatically identify your computer by its IP address. When a visitor requests pages from skechers.com, our servers log the visitor's IP address. SKECHERS do not link IP addresses to any personally identifiable information. This means that a customer's session will be logged, but the user remains anonymous to skechers.com.

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Log Data
Log data consists of IP addresses and information generated by cookies (see above), and other details about a visit to skechers.com, such as the time of the visit and the type of SKECHERS browser used. Log data is collected passively and is not personally identifiable. Log data collected at skechers.com servers supply us with aggregate information about the number of visits to different pages on skechers.com. SKECHERS uses this information only to improve skechers.com shoe shopping experience.

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Personal Information
SKECHERS will never sell, trade or otherwise disclose personally identifiable information to anyone other than SKECHERS, our service providers (including product shippers), and in very rare cases, to law enforcement agencies or by court order. You can rest assured that providing your personal information to skechers.com will not result in junk mail or telemarketing calls. When you register, if you indicate that you wish to receive special shoe offers, SKECHERS will contact you by e-mail occasionally to inform you of changes to skechers.com, special shoe offers, cool new SKECHERS shoes, or other information that SKECHERS believe will interest you. You are given the opportunity with each e-mail notification to remove yourself from skechers.com e-mail contact list. We do not share your e-mail address with any other company.

You may visit most areas of skechers.com without providing any personal information. SKECHERS collects personal information from customers to complete your purchases, provide you with the products or services you request, or administer the skechers.com site. Those customers who enter a contest must provide their names and mailing addresses. This information allows us to identify winners of the contest. SKECHERS collects telephone numbers and e-mail addresses to facilitate our communication with customers if necessary, for instance because of a problem with a delivery or to notify contest winnings. SKECHERS do not use telephone numbers for telemarketing.

SKECHERS requests age and gender data to help us to better understand the demographics of skechers.com customers. This data helps us to design skechers.com to meet the needs of customers and improve their shopping experience when visiting skechers.com. Providing gender data is optional.

When you buy shoes online at skechers.com, SKECHERS collect payment and shipping information to process your purchase and deliver the SKECHERS. This information will be retained for skechers.com records and also allows you to place future shoe purchases without re-entering this information.

You may change any personal information via "My Account" link at the top nacigation header of skechers.com. Simply enter your email address, password and click "Log In" button at the bottom of the page. Once you are signed in, select on of the "Account Options" to change your desired information. Manage My Address Book

• Manage My Payment Accounts
• Change My Password
• Edit My Profile
• Cancel My Account

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Usage of Personal Information
From time to time skechers.com communicates to customers by e-mail to inform them of changes to skechers.com, special shoe offers that might become available, and other information SKECHERS believe will be of interest to site visitors. When supplying personal information, you are asked if you would like to be included in these e-mail notifications. You are also given the opportunity with each e-mail notification to remove yourself from skechers.com e-mail contact list. SKECHERS do not share the collected e-mail addresses with any other company.

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Should you wish to contact skechers.com, here's how:

Customer Service Department
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
Email: Send us an email
Fax: 1-888-566-5746
Customer Service: 1-800-746-3411
Hours of Operation: 8am - 1pm Pacific Standard Time (11-4pm E.S.T)

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Notice to Parents

SKECHERS is committed to protecting the privacy of children under the age of 13 years old. We have determined the best policy for SKECHERS is to prevent the collection of any personally identifiable information from children under the age of 13 years old. We have installed screening mechanisms to identify the age of all visitors to any skechers.com area that requires the collection of personally identifiable information. The visitor under the age of 13 years old will be informed of our policy and prevented from access to those areas of skechers.com that require the collection of personally identifiable information.

This policy will prevent visitors to skechers.com that are less than 13 years old from entering our contests, request our mail order catalog or register as a user of skechers.com. The parent can enter our contests, request a catalog or register as a user of skechers.com and share the catalog or contest prize with their children should they wish to do so.

Should you wish to contact skechers.com, here's how:

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Terms and Conditions

Use of Site
Copyright
Trademarks/Intellectual Property
Shoe and Clothing Purchases
Warranty Disclaimer
Use of Information Submitted
Participation Disclaimer / Use Restrictions
Indemnification
Limitation of Liability
Miscellaneous
Termination and Effect of Termination

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE SHOPPING ON skechers.com. All shoppers and customers of skechers.com agree that SKECHERS may end use of an individual's profile or account if the following terms and conditions are abused.
Please note access to skechers.com is subject to the following terms and conditions and other applicable law.

SKECHERS at any time may reserve these terms and conditions by updating this posting. By using skechers.com, you agree to be bound by any such changes.

Use of Site
You represent and warrant that you are 13 years of age and/or visiting skechers.com under the supervision of a parent or guardian.

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Copyright
The entire content included in skechers.com, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of skechers.com. The collective work includes works that are licensed to skechers.com. Copyright 2006, SKECHERS. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of skechers.com for the sole purpose of placing a shoe purchase with skechers.com. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of skechers.com solely for your own non-commercial use, or to place a shoe purchase with skechers.com or to purchase SKECHERS and designer brand shoes. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of skechers.com is strictly prohibited, unless authorized by SKECHERS USA, Inc. You further agree not to change or delete any proprietary notice from materials downloaded or printed from skechers.com.

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Trademarks/Intellectual Property
All trademarks, service marks and trade names of skechers.com used in the skechers.com (including but not limited to the SKECHERS name) are trademarks or registered trademarks of SKECHERS USA, Inc. They may not be used without skechers.com prior written permission. Any other intellectual property on skechers.com, including but not limited to patents, issued or pending, are the sole property of SKECHERS USA, Inc. and/or its licensors.

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Shoe and Clothing Purchases
All shoe and clothing purchases placed through skechers.com are subject to skechers.com acceptance, which is in its sole discretion. Without limitation, this means that skechers.com may refuse to accept or may cancel any shoe purchase, whether or not the shoe purchase has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for a shoe purchase that is subsequently cancelled, skechers.com shall issue a credit to your credit card account.

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Warranty Disclaimer
skechers.com and the materials and shoes on skechers.com are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SKECHERS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. skechers.com does not represent or warrant that the functions contained in the skechers.com will be uninterrupted or error-free, that the defects will be corrected, or that skechers.com or the server that makes the skechers.com available are free of viruses or other harmful components. skechers.com does not make any warrantees or representations regarding the use of the materials in skechers.com in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

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Use of Information Submitted
You agree that skechers.com is free to use any comments, information or ideas contained in any communication you may send to skechers.com or submit to skechers.com without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving skechers.com or other products or services.

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Participation Disclaimer / Use Restrictions
skechers.com does not and cannot review all communications and materials posted to or created by shoppers and customers accessing skechers.com and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on skechers.com, skechers.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any user generated content or activities on skechers.com. You may not post or otherwise distribute content to skechers.com which skechers.com in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of SKECHERS or another party, illegal, or otherwise objectionable to SKECHERS. You may not upload commercial content on skechers.com or use skechers.com to solicit others to join or become members of any other commercial online service or other organization.

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Idemnification
You agree to indemnify, defend, and hold harmless SKECHERS, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing skechers.com using your Internet account.

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Limitation of Liability
SKECHERS shall not be liable for any special, incidental, indirect or consequential damages that result from the use of, or the inability to use, the materials on skechers.com or the performance of the shoes purchased through skechers.com, even if SKECHERS has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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Miscellaneous
Your use of skechers.com shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Specifically, this Agreement shall be subject to California Revised Statutes Chapter 72, "Sales". Except where prohibited, you agree that any and all disputes, claims and legal proceedings directly or indirectly arising out of or relating to skechers.com (including but not limited to the purchase of SKECHERS) shall be resolved individually, without resort to any form of class action, and exclusively in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to skechers.com (including but not limited to the purchase of SKECHERS) must be commenced within one (1) year after the claim or cause of action arises. By using skechers.com, you agree to receive electronic communications from SKECHERS. You agree that any notice, agreement, disclosure or other communication that skechers.com sends you electronically will satisfy any legal communication requirements, including that such communications be in writing. skechers.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct the parties nor trade practice shall act to modify any of these terms and conditions. skechers.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

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Termination and Effect of Termination
These terms and conditions are applicable to you upon your accessing skechers.com. skechers.com reserves the right in its sole discretion to terminate or restrict your use of skechers.com, without notice, for any or no reason, and without liability to you or any third party. In addition, these terms and conditions, or any part of them, may be terminated by skechers.com without notice at any time, for any reason. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

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Placing an Order

Purchasing shoes or clothing on skechers.com is easy. Just follow these steps:

Finding shoes and clothing:

You can browse shoes and clothing by gender, style or brand by using the menu/navigation bar on the left hand side of the page.

Adding Shoes or Clothing to Your Shopping Cart: When you have selected the SKECHERS or designer brands shoe(s) of your choice, first select the color and size and then click the “Add To Shopping Bag” button on the product detail page. This will take you directly to the shopping cart. If you wish to continue shopping just click the “Continue Shopping” button. You may view your shopping cart at any time by clicking the “Shopping Bag” button at the top of every page.

Apply Discount: When on the “Shopping Cart” page please enter the discount code in the box labeled “promotional code” and click the “apply” button to activate the discount code. Verify the discount amount has been applied and click the “Checkout” button, then the “Continue” button after you verified your billing and shipping information is valid. Once you have confirmed your shopping cart is correct, click on “Place Order” to complete the steps to process your shoe or clothing purchase.

*Note: ONLY ONE PROMOTIONAL OFFER PER ORDER. Promotional offers cannot be combined. Discount does not apply to shipping, handling, or taxes, and cannot be combined with other offers, discounts, or used for previous orders.

Checkout: CREATE a skechers.com account or log into your existing account. The only required information: email address, age, gender, and zip code.

Once logged in, you will proceed to a one page checkout screen. During checkout, you will need to provide detailed shipping and billing information as requested.

Please verify all information before clicking “Place Order.” Your billing address must match the address that appears on your credit card statement.

If you are using a Promotional Code, please type the code into the open field in your cart or on the checkout page, click on "Update" to see the discount applied.

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Express Checkout

For express checkout, please click here to register . When registered, your previously entered shipping, billing and credit card information is automatically pre-loaded, so there's no need to re-enter it with each order. To change this information, or to add a new address or new credit card, simply click on “My Account” at the top of the screen.

If you have shoes in your cart and wish to proceed to an easy Checkout, click here.

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Savings and Promotional Codes

$10 off your next purchase
A purchase of Shape-ups qualifies you to receive a coupon good for $10 off your next SKECHERS footwear purchase of $50 or more. This offer is valid for all footwear except Shape-ups, Tone-ups and sale items.

The offer code will be on your order confirmation page, but may also be found on your order confirmation e-mail or order status page. This code is unique and is not retrievable if lost.

When prompted at checkout, enter the offer code exactly as it appears and click .
To receive e-mail notifications of other special SKECHERS offers, please register online for our SKECHERS VIP Club.

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Purchases Outside the USA

International shoe purchases (including Canada and Mexico) are not available at this time. If you are outside of the U.S, please visit our international store locator.

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Payment Methods

skechers.com Credit Card Authorizations: Shop safely at skechers.com. You can safely enter your entire credit card number via our secure server, we encrypt all submitted information. We authorize your credit card at the time of your shoe purchase. Should you cancel or modify your order, the original authorization will be held for 7 business days.

Any shoe or clothing backorder will appear as a separate transaction.

If you have any additional questions about debit/credit card authorizations, please contact your bank or credit card company for more details. If you have questions about your SKECHERS shoe or clothing purchase, please contact our SKECHERS customer service Monday - Friday from 8:00am - 1:00 pm PST at 1-800-746-3411. Click Here to start shoe shopping.

Payment by Credit Card: SKECHERS accepts: Visa, MasterCard, American Express, Discover, and Credit Card Gift Cards only. skechers.com does not accept credit, SKECHERS Gift Cards, or cards issued from a bank outside of the United States. The credit card that you specify will be charged when SKECHERS ships your shoes. For questions concerning card security, see our 100% Safe Purchase Guarantee.

Payment by Cash: Don’t have a credit/debit card? We don’t accept cash for online purchases, but we do accept VISA and AMEX gift cards (found at most grocery stores and superstores. Or click here to find a store near you that sells VISA and AMEX gift cards).

An Important Note on Entering Your Bill to Address When using a credit card to purchase your shoes or clothing, please be sure to enter your correct billing address. skechers.com uses this address to verify authorized use of your card. The billing address you enter is checked against the billing address that the credit card company has on file for your card account. This address usually appears on your monthly statements. Please contact your bank for further information.

skechers.com will not process any shoe purchase where the address entered at checkout does not match the address on file with your credit card company. Once a shoe purchase is cancelled, it cannot be restored by customer service for your safety and security.

Please replace your online shoe order.

CVV Code skechers.com requests that you enter the three to four digits CVV code located on the back of your credit card. CVV codes may be located on the front and the back American Express cards, depending on the issuing bank. This number is used to verify the authorized use of your card. Your shoe purchase will not be processed without this code.

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Shoes Always In-Stock

Shoes In Stock Shoes that display on skechers.com are currently in stock. To ensure shoe availability, skechers.com carries 48 pairs per size on all shoes that appear on skechers.com. In rare cases, SKECHERS may run out of inventory due to a shoe’s popularity. If that is the case, your shoe purchase will be canceled and you will be notified via email.

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Contact SKECHERS

SKECHERS Customer Service
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
Email: Send us an email
Fax: 1-888-566-5746
Customer Service: 1-800-746-3411
Hours of Operation: 8am - 1pm Pacific Standard Time (11-4pm E.S.T)

SKECHERS Legal Contact Information
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266

SKECHERS Press Contact Information
Jennifer Clay
Director of Public Relations

You may check the status of your SKECHERS shoe purchase by clicking here, or click the "Order Status" link at the top of any page at www.skechers.com.

If you would like to update your SKECHERS shoe purchase, you may do so at www.skechers.com, during the 1-2 days before your order ships. Click here, to update your order.

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