<style type="text/css"> ol {margin-left: 15px;} ol li {list-style: decimal;} .side-nav-wrapper {width:248px; position:relative; float:left; margin-bottom: 15px;} .help-menu {width: 243px; margin-left: 11px; position: relative; text-align: left; border: 1px solid #ccc; float: left; padding: 15px 0 15px 0; font-size: 100%;} .help-menu li {list-style-image: none;margin-left: 10px; line-height: 22px;} .help-menu a {color: #666;} .help-menu .selected {font-weight: bold;} .help-menu span {color: #666;} .help-answers {color: #4d4d4d; position: relative; float: left; width: 600px; padding-left: 30px; font-size: 100%;} .help-answers h3 {font-weight: bold; padding-top; 10px} .help-answers li {line-height: 22px; margin-left: 10px;} .top-link-list li {list-style: none;} .help-answers ul {margin-left:15px;} .help-answers ul li {list-style: disc;} .help-answers hr {background-color: #ccc; height: 1px; width: 100%; margin-bottom: 15px;} .help-answers strong {font-size: 108%; color: #002558;} .side-nav-title {font-weight: bold; margin-left: 10px; padding-left: 15px; width: 276px; background: url(http://sh.Skechers.com/skechers/new-site/side-nav-header.png) no-repeat;height: 29px;font-size: 108%;color: #002558;line-height: 30px;} .back-to-top {width: 132px; height: 23px; position: relative; float: right; background: url(http://sh.Skechers.com/skechers/new-site/btn-back-to-top.png) no-repeat;color: #4d4d4d; text-decoration: none; display: block; margin: 3px 0 0 3px; vertical-align: middle;text-align: center; line-height: 24px;font-size: 100%;} .help-answers hr {background-color: #ccc; height: 1px; width:100%;} .help-answers .header {color:#002558; font-size:164%; font-weight:bold;} .help-answers .sub-header {color: #002558; font-size: 123.1%;} .italic {font-style: italic;} </style> <a name="top"></a> <div id="generic-content"> <div class="side-nav-wrapper"> <div class="side-nav-title">Help Topics</div> <div class="help-menu"> <li><a href="/info/help">FAQ</a><span class="uni"> »</span></li> <li><a href="/info/shipping-and-returns" class="selected">Shipping & Returns</a><span class="uni"> »</span></li> <li><a href="/info/payment">Payment Methods</a><span class="uni"> »</span></li> <li><a href="/info/using-promotional-codes">Using Promotional Codes</a><span class="uni"> »</span></li> <li><a href="/info/safe-shopping-guarantee">Safe Shopping Guarantee</a><span class="uni"> »</span></li> <li><a href="https://skechers.affiliatetechnology.com/">Affiliate Program</a><span class="uni"> »</span></li> <li><a href="/info/sizing-and-care-instructions">Product Sizing & Care</a><span class="uni"> »</span></li> <li><a href="/info/terms-and-conditions">Terms and Conditions</a><span class="uni"> »</span></li> <li><a href="/info/privacy">Privacy Policy</a><span class="uni"> »</span></li> <li><a href="/info/contact-us">Contact Us</a><span class="uni"> »</span></li> </div> </div> <div class="help-answers"> <div class="header">Shipping & Returns</div> <hr> <div class="top-link-list">  <li><a href="#shipping">U.S. Shipping Rates</a></li> <li><a href="#delivery">Estimated Delivery Times</a></li> <li><a href="#notifications">Shipping Notifications</a></li> <li><a href="#intl">International Shipments</a></li> <li><a href="#return_policy">Return Policy</a></li> <li><a href="#refund">Refund Process and Timeframe</a></li> <li><a href="#store_purchases">Store Purchases</a></li> <li><a href="#exchanges">Exchanges</a></li> </div> <hr>  <span class="sub-header"><a name="shipping_rates"></a>U.S. Shipping Rates</span><br> <p><b>Standard Shipping</b></p> <ul> <li>$8.50 flat shipping fee</li> <li>SKECHERS Elite™ members: FREE Standard Shipping with no quantity limits</li> <li class="italic">Includes all 50 States in the U.S., P.O. boxes, APO/FPO addresses and U.S. Territories</li> </ul> <p><b>Express Shipping</b></p> <ul> <li>$19.95 flat rate with no quantity limits</li> <li>SKECHERS Elite™ - Platinum level members only: FREE Express Shipping with no quantity limits</li> <li class="italic">Not available for P.O. boxes, APO/FPO addresses and U.S. Territories</li> <li class="italic">If Standard Shipping delivery time is equal to or faster than Express Shipping, we will only provide the Standard Shipping option during checkout. This is typically the case for physical addresses in or near California.</li> </ul> <a href="#" class="back-to-top">Back to Top</a> <div class="clear"> </div> <hr> <span class="sub-header"><a name="delivery" id="delivery"></a>Estimated Delivery Times</span> <br><br> <ul> <li>Standard Shipping: 4 to 10 business days</li> <li>Express Shipping: 3 to 6 business days</li> <li>Please allow additional time for shipments to Alaska and Hawaii, APO/FPO addresses and U.S. Territories</li> </ul> <a href="#" class="back-to-top">Back to Top</a> <div class="clear"> </div> <hr> <span class="sub-header"><a name="notifications" id="notifications"></a>Shipping Notifications</span> <p>We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.</p> <a href="#" class="back-to-top">Back to Top</a> <div class="clear"> </div> <hr> <span class="sub-header"><a name="intl" id="intl"></a>International Shipments</span> <p>At this time, SKECHERS.com does not ship to addresses outside the United States, with the exceptions of:</p> <ul> <li>APO/FPO addresses</li> <li>U.S. Territories - American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands</li> </ul> <p>Orders to these addresses are not eligible for Express Shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning or exchanging products.</p> <a href="#" class="back-to-top">Back to Top</a> <div class="clear"> </div> <hr> <span class="sub-header"><a name="return_policy"></a>Return Policy</span> <p>If you’re not happy with your SKECHERS.com purchase, you may return your unworn item(s) within 45 days of shipment for a refund.</p> <p><b>Return Instructions</b></p> <p>To initiate a return:</p> <ol> <li>Sign in to <a href="/secure/account/home">My Account</a> and select “Order History”.</li> <li>Find the order associated with the item(s) you wish to return, and click the “View Order” button.</li> <li>From the Order Detail screen, click the “Return Item” link next to items marked as “Shipped” to generate a printable return form.</li> <li>Separate the return address from your completed form at the perforation, include your form with the original packaging, and attach the return address to the outside of your package. You are responsible for return shipping costs.</li> <li>Please retain your tracking number as proof of delivery. SKECHERS is not responsible for items lost in transit.</li> </ol> <p><i>Please note that purchases on SKECHERS.com cannot be returned to SKECHERS Retail Stores.</i></p> <a href="#" class="back-to-top">Back to Top</a> <div class="clear"> </div> <hr> <span class="sub-header"><a name="refund_process"></a>Refund Process and Timeframe</span> <p>SKECHERS.com processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.</p> <p><b>Important</b>: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.</p> <a href="#" class="back-to-top">Back to Top</a> <div class="clear"> </div> <hr> <span class="sub-header"><a name="store_purchases"></a>Store Purchases</span> <p>To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.</p> <p>If you purchased your shoes through a SKECHERS retail partner, please refer to our partner's return policies for more information.</p> <a href="#" class="back-to-top">Back to Top</a> <div class="clear"> </div> <hr> <span class="sub-header"><a name="exchanges"></a>Exchanges</span> <p>We do not currently offer exchanges on SKECHERS.com. If you would like the same shoe in another size or style, simply place a new order and return the first pair.</p> <p>We cannot guarantee that inventory will be available when placing a new order.</p> <a href="#" class="back-to-top">Back to Top</a> </div> </div> <div class="clear"> </div>false