skechers.com guarantees your satisfaction 100%.

We want our customers to be happy with your purchases at skechers.com. You can exchange your purchase through our Easy Exchange process.

Shoes that are unworn can be exchanged or returned. Make sure the fit is acceptable before wearing the shoes outdoors. If you are not satisfied with your purchase, fill out the exchange/return form completely and return it to us within 45 days of shipment. Your order number is required for processing your return.

If you’d like to exchange or return your skechers.com purchase, please send the original packaging and shoes unworn to our exchange department. To exchange shoes, please fill out the return form enclosed in your package and mail your merchandise to our warehouse. Click here for return form.

To visit one of our 150+ SKECHERS stores, please click here to find a location near you.

Whether you are making a return or an exchange, skechers.com policies are:

• For exchanges, we will refund any money to the same credit card if the new purchase price is less than the original price.
• For returns, we will refund your credit card for each pair of shoes received.
• Please allow 4-6 weeks processing time for refunds or exchanges.
• If you choose to return your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.

Click here to download a return form to receive an exchange of equal or lesser value. skechers.com EXCHANGE POLICY

skechers.com shoes can be exchanged through the mail.

To exchange shoes, please fill out the return form enclosed in your package, or simply download return form here and mail your merchandise to our warehouse. If you have any questions about your exchange, please call our customer service department at 1-800-746-3411 Mon-Fri 8:00 am-1:00 pm Pacific Standard Time.

You will be offered the option of exchanging your product for another product or receiving a credit. skechers.com Easy Return Process:

• Please complete the exchange/return Form included in your shipment. Or simply download return form here.
• To view, download and print the return form, you will need to have ADOBE Acrobat Reader installed on your computer. Click here to install.
• Please state why you're returning your SKECHERS so we may better serve you in the future. Secure your shoes in the original packaging and enclose the completed form. Leave your package at your mailbox or drop it off at the nearest post office with your packaged label as follows:

Important Notes: skechers.com returns facilities do not accept hand deliveries or SKECHERS shoes bought at our retail partner stores or SKECHERS stores. Please return these shoes at the store you purchased. skechers.com cannot accept C.O.D deliveries. Please include a return address. All refunds will be credited to the payment form used for the original purchase.

skechers.com will gladly offer a replacement pair or refund your money for damaged or defective shoes purchased from skechers.com . Please contact customer service at 1-800-746-3411 Mon-Fri 8:00 am-1:00 pm Pacific Standard Time.

*In order to view, fill out, and print the downloadable return form, you will need to have ADOBE Acrobat Reader installed on your computer. To have ADOBE Acrobat Reader installed on your computer. Click here to install.

skechers.com guarantees your satisfaction 100%. Click Here to Continue to Shop Risk Free